Customer service
Contact us
Our team is ready to help with questions, issues, and complaints.
For questions and consumer complaints.
[email protected]
Help center
Guides and a support ticket form.
fazza-ops.freshdesk.com
- Operating hours
- Monday–Friday, 09:00–18:00 (GMT+7)
- Office
- PT Xfers Indonesia Teknologi, Ratu Plaza Office Tower Lantai 12, Jl. Jend. Sudirman Kav. 9, Gelora, Tanah Abang, Jakarta Pusat 10270
Consumer complaint process
- Submit your complaint via email or the help center, including your details and a chronology.
- We issue a ticket number as proof your complaint has been received.
- The complaint is followed up and a response is provided in line with the applicable financial services consumer protection regulations.
- If no resolution is reached, consumers may pursue dispute resolution mechanisms under applicable regulations, including through the Alternative Dispute Resolution Institution for the Financial Services Sector (LAPS SJK).