FAQ
Frequently asked questions
About the product
What is Fazza Loop?
Fazza Loop is a financial services aggregator operated by PT Xfers Indonesia Teknologi. We connect you with time deposit products from partner BPRs through the Fazza app. The deposit products are issued by each BPR, not by Fazza Loop.
How is a BPR deposit different from a commercial bank deposit?
The principle is the same: a fixed-term placement with a fixed rate. BPRs (Indonesian Rural Banks) generally offer higher rates than commercial banks, and they remain supervised by OJK and guaranteed by LPS subject to the guarantee program’s terms.
What are the minimum and maximum placements?
The minimum is Rp100,000 per placement. To stay fully covered by LPS, keep in mind the guarantee limit of Rp2 billion per customer per bank.
How is interest calculated and paid?
Interest is calculated from the BPR’s offered rate (p.a.) prorated across the tenor, less final income tax on deposit interest, and paid at maturity together with the principal.
Security & legality
Is Fazza Loop supervised by OJK?
Fazza Loop is operated by PT Xfers Indonesia Teknologi and is registered with the Financial Services Authority of Indonesia (OJK) as a financial services aggregator.
Are my funds guaranteed by LPS?
Yes. Your funds are placed as deposits at BPRs that are members of the LPS guarantee program. Deposits are guaranteed up to Rp2 billion per customer per bank, subject to the program’s terms, including rates not exceeding the prevailing LPS guarantee rate.
How do I know a BPR is healthy?
Every offer in the app shows the BPR’s profile: its licence decision number, the date it started operating, and summarised financial statements (assets, liabilities, equity, and loan-to-deposit ratio) that are updated periodically.
Withdrawal & roll over
What happens when my deposit matures?
The principal and interest (after tax) are returned to your balance in the app. If ARO (Automatic Roll Over) is enabled, the placement is renewed automatically under the offer terms applicable at renewal.
Can I withdraw before maturity?
A deposit is a fixed-term placement. Early withdrawal follows the issuing BPR’s policy and may be subject to a penalty as set out in the Terms & Conditions.
How do I change the roll over status?
Open your deposit transaction details in the Fazza app. The roll over status can be changed any time until 14 days before the maturity date.
Service & complaints
How do I contact customer service?
Email us at [email protected] or visit our help center. Operating hours: Monday–Friday, 09:00–18:00 (GMT+7).
How does the complaint process work?
Submit your complaint via email or the help center. We will issue a ticket number, follow up, and respond in line with the applicable financial services consumer protection regulations.